Sales Operations Manager (Onsite)

Key responsibilities include: Leading and managing a global team of 80+ staff, including performance oversight, structure alignment, and resource planning. Designing and implementing end-to-end sales operations workflows from client intake through onboarding and engagement. Owning and maintaining team structure documentation, clarifying ownership of process steps, and ensuring accountability across functions. Driving continuous improvement by identifying inefficiencies and leading process redesign initiatives. Overseeing and optimizing CRM and sales enablement platforms, support dashboard creation, and pipeline visibility. Partnering closely with Sales, Legal, and Intake teams to ensure cross-functional process harmony. Developing training, SOPs, and KPIs for team members; supporting hiring and onboarding in collaboration with HR. Monitoring daily, weekly, and monthly performance metrics, and reporting insights to senior leadership.

Qualifications include: 5+ years of experience in sales operations, client services, or business operations, preferably in a high-volume professional services or legal setting. Demonstrated success in leading large teams (80+ individuals), including offshore and remote staff. Strong experience with CRM tools (e.g., Salesforce, HubSpot) and process automation platforms. Fluent or highly proficient in Spanish is strongly preferred. Exceptional organizational, leadership, and communication skills. Ability to balance strategic vision with day-to-day execution and operational rigor. High attention to detail, accountability, and a proactive approach to problem-solving.

Benefits include: Our law firm offers eligible employees a comprehensive benefits package that includes medical, dental, and vision insurance coverage. We also provide eligible employees with flexible time off plans including Unlimited Paid Time Off (PTO), and paid holidays.