overhead doorMillersburg, OH
Customer Service Representative
Customer Service Representative
Customer Service Representative
overhead doorMillersburg, OH
8 days ago
Telemarketing Bureaus and Other Contact CentersElectronic and Precision Equipment Repair and MaintenanceOther Commercial Equipment Merchant Wholesalers
Apply for this role (opens in a new tab)Job Descriptionwww.geniecompany.com Respond to customer's inquiries and/or complaints regarding the company's product or services. Respond to calls on a daily basis, incoming and/or call-backs. Determine best method (s) to resolve problems to ensure customer satisfaction and adhere to company policies Inform customers of procedures and resolutions of problems. Provide follow-up to ensure customer satisfaction. Provide guidance and support to Lewisville CSR's. Assist upper-management in delegating routine office work.
Essential Duties and Responsibilities:
Maintain an accurate account of incoming telephone calls.
Operate computer terminal (JDE, Right Fax and/or other applicable programs as designated by specific job responsibilities) to order parts, enter service history and provide shipping/receiving dates.
Process credit card, check and in-warranty orders.
Track packages/shipments through carrier.
Provide detailed explanation of company policy and procedures in respect to warranty.
Investigate and respond to customer order/billing inquiries and process credits if necessary.
Take, investigate and solve customer complaints.
Interface with dealers to solve customer problems.
Provide non-warranty sales and/or service referrals for product, authorized service dealers or distributors.
Mail/fax/email sales literature and service information to customers.
Provide follow-up with customer, retail store, distributors and/or dealer as necessary.
RightFax acknowledgement of credits and invoices. Mail rejections of RightFax.
Qualifications:
- Skills/Experience Requirements:
- Customer Service Experience
- Exceptional telephone communication and problem solving skills. Basic computer skills, including data entry, Excel, Word, Power Point and Lotus Notes. Must be capable of handling advanced customer complaints in a satisfactory manner.
Education Requirements: High School Diploma or Equivalent.
Also on the board Same function, level within a rung
Level
Junior
Location
Millersburg, OH
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
8 days ago