talent software servicesMiami, FL
Operations Specialist (Level III)
Operations Specialist (Level III)
Apply for this role (opens in a new tab)Job Description:
- Work Location
- Miami, FL (Hialeah). Candidate hours will be Mexico Business Hours and Holidays, which means working during US Holidays.
- Training - 120 days 100% in office: Monday to Friday, 9am-6pm ESTAfter training, transition to Hybrid - 3 days in office, 2 remote
About the Role:
First point of contact for inquiries received in Latam (Mexico) Client Servicing department from high revenue clients via email or phone channel.
Responsible for reading, analyzing, and/or determining appropriate handling and resolution of requests.
Requests consist of treasury, cash management, card, and/or depository products.
May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
Work location is Miami, FL (Brickell). Candidate hours will be Mexico Business Hours and Holidays, which means working during US Holidays.
Required Skills:
- Spanish and English required, Portuguese a plus.1-2 years Banking/Financial industry experience.1 year of experience working with customers.
- Oral & Written Communication
- Active Listening
- Time Management
- Critical Thinking
- Relationship Building
- CollaboratingQuality Assurance
- Problem Solving
- Multitasking (i.e., ability to navigate multiple computer systems while interacting with the customer)
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPointMicrosoft WordTop 3 Must Have Skillsets Required
- Fluent Spanish
- Microsoft OfficeStrong attention to detail
Also on the board Same function, level within a rung
Level
Junior
Location
Miami, FL
Occupation
Business Operations Specialists, All Other
Industry
Commercial Banking
Posted
today