Program Analyst

Specific duties include: Serves as a primary point of contact and technical resource for Compensation Service on systems support, strategic and operational review matters involving Compensation Service business applications and claims-processing systems. Applies comprehensive knowledge of disability compensation claims-processing requirements and associated business processes to evaluate system functionality, proposed changes, processing scenarios, requirements, business rules, and solutions. Analyzes Compensation claims-processing systems, processes, data, and business workflows to identify problems, discrepancies, risks, and opportunities for improvement. Evaluates whether identified issues may be attributable to system functionality, user actions, data, business processes, policy, procedures, or other factors and develops or recommends appropriate solutions. Supports the development, enhancement, modernization, and maintenance of VBA information systems throughout the systems-development lifecycle. Analyzes Compensation program requirements, business processes, policies, procedures, and operational needs and translates them into functional and technical requirements, specifications, expected system functionality, and other documentation necessary to develop or enhance business systems and/or automated solutions. Identifies, analyzes, develops, or refines business rules and data elements necessary to support current and future claims-processing requirements and collaborates with business users and technical partners to refine and validate functional specifications and intended processing outcomes. Develops, reviews, coordinates, or executes test scenarios and test cases to determine whether system functionality meets approved business requirements and produces intended processing outcomes. Conducts or supports program studies and analyzes the impact of statutory, regulatory, policy, and procedural requirements on Compensation Service operations and claims processing. Develops findings and recommendations for appropriate program, procedural, workflow, or system changes. Conducts or supports analysis and review of data and evaluates findings to support program and systems decisions. Collects, analyzes, develops, and maintains business and technical documentation concerning system requirements, interfaces, data requirements, business rules, reports, communications, and other information necessary to support the assessment, design, development, and maintenance of information systems. Participates in technical design activities to help ensure proposed solutions meet business requirements. Supports planning and execution of Compensation Service systems and automation initiatives and coordinates assigned activities with business and technical stakeholders. Collaborates and coordinates with Compensation Service leadership, Regional Office personnel, VBA Central Office program staff, technical staff, IT partners, developers, testers, contractors, and other stakeholders to develop, evaluate, and implement Compensation Service business-system initiatives. Develops and presents analyses, recommendations, requirements, issue summaries, briefings, reports, and other written or oral products concerning Compensation claims-processing systems, program operations, modernization and automation initiatives, testing results, risks, and proposed solutions. Communicates complex program and technical information clearly to technical and non-technical audiences.

Work Schedule: Monday-Friday 8:00am-4:30pmTeleworkThis position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.