hcl technologiesEast Boston, MA
IT Site Support
IT Site Support
IT Site Support
hcl technologiesEast Boston, MA
9 days ago
Custom Computer Programming ServicesOther Computer Related ServicesComputer Facilities Management Services
Apply for this role (opens in a new tab)Job Summary:
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities:
- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for on call escalations and doing root cause analysis of given issue.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
- To independently resolve tickets within agreed SLA of ticket volume and time.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
- Skill Requirementsnull
- Other Requirementsnull
Also on the board Same function, level within a rung
Level
Junior
Location
East Boston, MA
Occupation
Computer User Support Specialists
Industry
Custom Computer Programming Services
Posted
9 days ago