Principal Financial Analyst - Card Operations

Principal Financial Analyst - Card Operations As Capital One grows the operations and servicing teams become increasingly important to drive scale, differentiated customer experience, and efficiencies. This role will support the Card Operations team, within the Customer Service and Strategy Organization, with a focus on agent operations. As a Principal Associate on the team, you will be responsible for consolidating financial results across Card Servicing towers, reporting and communicating results to key business stakeholders, analyzing performance and efficiency metrics and identifying trends. You will analyze financial results, socialize drivers and impact, and provide recommendations based on the results to Card Operations business leaders. This role will also support building new, sustainable, and efficient processes as we continue to integrate legacy Discover and legacy Capital One Financial data and associates through automation and leveraging AI.The role requires problem solving, strategic thinking, and influencing skills in order to effectively: Articulate outcomes of analysis and relevant insights Able to critically evaluate broad option sets and present recommendations Effective under both open-ended and tight timelines Provide financial leadership to the team and business partners by leveraging financial insights to influence actions and results Communicate analytic insights through clear, high impact, \"executive-ready\" presentations Build relationships across the organization Comfortable working in white space Design end-to-end well-managed and efficient financial forecasting processes