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Customer Service Representative

Customer Service Representative

alphabe insightDayton, OH

2 days ago

Customer Service RepresentativesReceptionists and Information ClerksSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support Services
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Customer Service Representative At Linked Light Pulse, we're not just a sales company; we're your trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in our DNA, we pride ourselves on delivering results that exceed expectations.
Job Description: We are seeking a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team. This role is responsible for assisting customers, resolving inquiries, and ensuring a high level of customer satisfaction.
Responsibilities:
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Provide accurate information about products, services, and company policies
  • Assist customers with orders, returns, and account-related questions
  • Troubleshoot and resolve customer issues efficiently and effectively
  • Maintain detailed and accurate records of customer interactions
  • Escalate complex issues to the appropriate department when necessary
  • Follow up with customers to ensure satisfaction and issue resolution
Qualifications:
  • High school diploma or equivalent (required); Associate's or Bachelor's degree preferred
  • Previous experience in customer service or a related field is a plus
  • Strong communication and interpersonal skills
  • Basic computer skills and ability to learn new systems quickly
  • Ability to multitask and manage a high volume of inquiries
Additional Information
Benefits: Competitive hourly pay based on experience. Opportunities for career growth and advancement. Hands-on experience in office administration and operations. Supportive and team-oriented work environment.

Also on the board Same function, level within a rung

Level

Junior

Location

Dayton, OH

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

2 days ago

Apply for this role (opens in a new tab)