Senior EUC/Desktop Engineer - Windows & Mac IT Support

Tata Consultancy Services in Austin, TX seeks an experienced Technical Support Engineer to diagnose and resolve Windows and Mac issues, provide hands-on hardware support, and maintain high customer satisfaction. You will manage tickets in Service Now, coordinate with internal teams, and ensure systems stay functional after troubleshooting. Ideal candidates bring 6–8 years of practical IT support experience, strong problem-solving and communication skills, and a proactive, independent work style.