mintlifyMillbrae, CA
Head of Technical Support — Enterprise AI Scale
Head of Technical Support — Enterprise AI Scale
Head of Technical Support — Enterprise AI Scale
mintlifyMillbrae, CA
yesterday
Computer and Information Systems ManagersComputer User Support SpecialistsComputer Systems Engineers/Architects
Apply for this role →Mintlify is seeking a Head of Technical Support in San Francisco to own and scale our enterprise support motion. You will lead a growing team of support engineers, handle the toughest escalations, and stay hands-on with complex setups while building scalable tooling.
In this role, you will define SLAs, drive AI-driven deflection, and partner with Sales, Solutions, and Customer Success on onboarding, renewals, and at-risk accounts.
Also on the board Same function, level within a rung
Level
Lead
Location
Millbrae, CA
Occupation
Computer and Information Systems Managers
Industry
Software Publishers
Posted
yesterday