renesas electronicsFrisco, TX
Customer Success Manager
$130,000 - $150,000 per year
Apply (opens in a new tab)Customer Success Manager
Customer Success Manager
renesas electronicsFrisco, TX
Apply for this role (opens in a new tab)yesterday
$130,000 - $150,000 per year
Customer Success Manager Transforming Sourcing into a Competitive Advantage is the mission of Part Analytics, an Altium Company. Our AI-powered supply management software empowers manufacturing companies to accelerate product development, improve profit margin and uncover hidden risks in the supply chain.
Job Description:
- Customer Experience/Success
- Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals
- Provide ongoing support to optimize the platform adoption based on evolving business needs.
- Client Engagement
- Manage relationships at different levels of client's organization from user level to VP level
- Organize and lead business reviews with key stakeholders (Director, VP level) at client organization
- Proactive Savings Assessment
- Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics' platform.
- Collaborate with clients to develop strategies for realizing identified savings opportunities.
Strategic Negotiation Support:
Provide best-practice enablement for clients, offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities. Share insights and tactics to strengthen clients' negotiation capabilities.
New Feature Promotion/Identifying Upsells:
Evangelize new features of Part Analytics' platform to clients, demonstrating their value and potential impact and identify upsell/cross sell opportunities Work closely with product teams to refine and enhance new concepts, ensuring alignment with client needs and industry trends.
Qualifications:
- This role requires a deep understanding of procurement and supply chain processes, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.
- Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries.
- Bachelor's degree in Business, Supply Chain Management, or a related field.
- Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain.
- Strong understanding of supply chain processes and best practices.
- Deep understanding of direct material sourcing processes in manufacturing.
- Ability to travel to client sites as needed (if applicable).Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus.
- Strong analytical and problem-solving skills to provide insightful analysis
- Ability to effectively communicate complex concepts and insights to diverse stakeholders.
Additional Information:
The expected annual pay range for this position is $130,000-$150,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate. Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.
Also on the board Same function, level within a rung
Level
Lead
Salary
$130,000 - $150,000 per year
Location
Frisco, TX
Occupation
Supply Chain Managers
Industry
Computer Systems Design Services
Posted
yesterday