samsaraAustin, TX
Enterprise Customer Success Manager II
Enterprise Customer Success Manager II
Apply for this role (opens in a new tab)Overview:
In this role you partner with Samsara’s largest fleet customers to drive measurable value from our IoT platform. You’ll craft joint success plans, lead executive reviews, and guide operational improvements across cross-functional teams. You’ll develop deep product understanding to translate capabilities into business outcomes for diverse industries, scaling value as Samsara grows. This is a high-impact, collaborative role with a focus on long-term customer partnerships and operational excellence. Compensation / Benefits flexible/remote working model professional development stipend comprehensive health and parental leave equity and above-market compensation opportunity remote-first culture with optional in-person offices growth opportunities in a hyper-growth environment
Responsibilities:
On the front lines to boost safety, efficiency, and sustainability for customers using Samsara’s IoT platform Create joint success plans with objectives, metrics, and timelines, removing barriers to value realization Lead executive business reviews with customer decision-makers and Samsara leadership to align on goals Conduct customer workshops to map current operations and recommend workflow improvements Deeply understand the Samsara platform and articulate its value to various industries Collaborate with Product, Support, Finance, and other teams to advance customer requests Mentor the wider Customer Success team Champion Samsara’s cultural principles as the organization scales globally
Key requirements:
6+ years in senior Customer Success, account management, or strategic consulting Experience supporting Enterprise SaaS and/or Fortune 500 companies Strong prioritization and high emotional intelligence Experience supporting or working with technical products Solutions-oriented with strong problem-solving skills Proven track record of building trust and driving change with executives, Product, and Engineering leadership Proactive, self-motivated, able to thrive in a fast-paced, change-heavy environment Bachelor’s degree from a 4-year institution Travel up to 25-40% Natural relationship builder Excellent communication and stakeholder management Diplomacy and poise under pressure High level of adaptability and learning mindset Cross-functional collaboration Proactive problem-solving
Also on the board Same function, level within a rung
Level
Mid
Location
Austin, TX
Occupation
Computer Systems Analysts
Industry
Computer Systems Design Services
Posted
today