Quality Assurance Manager

Position Description: Possesses and applies comprehensive knowledge across program quality management, process improvement, and compliance frameworks. Leads high-impact initiatives to ensure continuous service delivery excellence, adherence to contract requirements, and measurable performance outcomes. Functions as a senior leader responsible for quality governance across multiple task orders and operational domains.

Position Location: Remote / On-site (as required by customer)

Position Type: Full-Time

Years of Experience: 8+ years

Security Clearance: Ability to obtain Public Trust (or higher if required)

US Citizenship Required: Yes The Quality Assurance Manager is responsible for establishing, implementing, and continuously improving quality management systems and processes across the program. This role ensures compliance with Service Level Agreements (SLAs), contract requirements, and industry standards while driving performance optimization and customer satisfaction. This position supports large-scale federal IT programs and requires experience managing quality across complex, multi-team environments.

Responsibilities: Lead development, implementation, and continuous improvement of Quality Management Systems (QMS) Establish and manage quality policies, procedures, and performance metrics Ensure compliance with SLAs, contractual requirements, and federal standards Conduct quality audits, assessments, and performance reviews Drive root cause analysis and corrective/preventive actions Oversee program-wide quality reporting, metrics tracking, and continuous improvement initiatives Collaborate with technical and program leadership to ensure delivery excellence Support risk management, issue tracking, and process optimization efforts Provide leadership and mentorship to quality and program teams Ensure alignment with frameworks such as ISO, ITIL, CMMI, and Agile methodologies

Minimum Qualifications: Bachelor’s degree in a related field (or equivalent experience) Minimum of eight (8) years of experience in quality management or related field Demonstrated experience managing SLAs, quality policies, procedures, and processes Experience supporting large, complex federal programs Strong knowledge of quality frameworks (CMMI, ISO, ITIL) Proven ability to lead cross-functional teams and drive performance improvements Strong analytical, communication, and leadership skills

Desired Qualifications: PMP, ITIL, or CMMI certification Experience supporting USPTO or similar federal agencies Experience implementing Agile quality processes Experience with enterprise-scale program quality oversight