Call Center Representative

What You'll Be Doing: Handle inbound and outbound calls with prospective clients to discuss their legal needs. Qualify leads by gathering information and assessing the potential client's needs for legal services. Schedule consultations and appointments with attorneys for qualified clients. Follow up with potential clients through phone calls, emails, and other communication channels. Clearly explain the firm's services and practice areas, ensuring potential clients understand their options. Meet or exceed monthly sales goals and performance metrics. Maintain accurate records of client interactions, appointments, and outcomes in the firm's CRM system. Provide exceptional customer service by addressing questions and concerns in a professional and courteous manner.

What You Bring: High school diploma or equivalent; associate's degree preferred. Proven experience in a sales call center, preferably in a legal or professional services environment.

Fluent Spanish and English: Excellent verbal communication and interpersonal skills. Ability to build rapport quickly and handle a high volume of calls efficiently. Strong organizational skills with attention to detail. Goal-oriented with a passion for achieving sales targets. Proficiency with CRM systems and basic computer skills. Ability to handle confidential information with integrity and professionalism.