fayeHenrico, VA
CX Team Lead: Coaching, KPI Growth & Escalations
CX Team Lead: Coaching, KPI Growth & Escalations
CX Team Lead: Coaching, KPI Growth & Escalations
fayeHenrico, VA
yesterday
First-Line Supervisors of Personal Service WorkersCustomer Service RepresentativesFirst-Line Supervisors of Office and Administrative Support Workers
Telemarketing Bureaus and Other Contact CentersCustom Computer Programming ServicesTaxi and Ridesharing Services
Apply for this role →Faye is seeking a Customer Experience Team Lead in Richmond, Virginia, to manage and mentor a team of 10-15 agents. You will oversee daily operations, ensure high-quality customer interactions, and help agents grow professionally. Ideal candidates have 2+ years of experience in customer support leadership, strong coaching skills, and a data-driven mindset. Familiarity with tools like Front and Talkdesk is a plus. This role offers opportunities to shape the team's success and improve customer experience.
Also on the board Same function, level within a rung
Level
Mid
Location
Henrico, VA
Occupation
First-Line Supervisors of Personal Service Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday