Assistant Sales Leader

What We Offer: Employee assistance program Health insurance Life insurance Paid time off Paid training Professional development assistance Referral program Tuition reimbursement ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Achieves team performance goals as established by leadership Coaches and develops team of sales agents to achieve performance objectives With the Operations Leader or Account Leader, prepares and administers Performance Development Plans for sales or service agents as needed to develop agent performance and behavior Supervises the daily activity of a team consisting of Agents by monitoring, coaching and developing each team member to ensure call quality, sales and/or service techniques and compliancy guidelines are being met Handles escalated call disputes between customers and agents Issues written and oral warnings or reprimands for schedule adherence, call quality or any misconduct as outlined in employee handbook or campaign guidelines Responsible for periodic evaluations on team members (ACTs, QEval, etc.)Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures Studies and standardizes procedures to improve efficiency of subordinates Maintains harmony among workers and resolves grievances by following the open line procedure as necessary Adjusts errors and complaints Builds strong relationships with peers, superiors, and team members Is open and responsive to consistent coaching, take an active role in performance planning and goal setting Acts as a role model at all times, adheres to high ethical standards Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development Displays flexibility in an environment by championing and embracing change