Enterprise Implementation Manager

Why join: Handshake now: Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world's top educational institutions Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders Build a massive, fast-growing business with billions in revenue

About the Role: As the Implementation Manager for Employer Customer Success, you'll be the first touchpoint after the sale, reporting to the Director of Customer Success. You'll help build a scalable onboarding function that delights our enterprise & strategic customers in their first 60-90 days with Handshake. Your focus is building trusted relationships with senior stakeholders and aligning employers on their goals, so every partner launches with a clear plan and a path to success. Launch enterprise & strategic employers through kick-off calls, product set-up, & implementation checklists that drive adoption in the first 60-90 days Build trusted relationships with senior stakeholders to translate business goals into clear success metrics & implementation plans Train & coach employer partners on early talent best practices & workflows to accelerate time to value Use data to refine implementation strategies & build SOPs that scale onboarding across the team Desired Capabilities 5+ years in a customer-facing role with project management experience (customer success, customer education, onboarding, or implementation) Excellent executive-level communication skills, written & verbal, with customers & internal stakeholders Proven track record of building relationships & trust quickly with senior stakeholders Strong project & time management skills, with the ability to manage multiple implementations at once Data-informed approach, with the ability to communicate outcomes in a compelling & tangible way Flexible, creative problem solver who is scrappy, curious, & finds another way when one door closes A good listener who works well across multiple teams & departments Bias for action, with a willingness to roll up your sleeves regardless of title

Extra Credit: Prior implementation & project management experience Experience creating & rolling out new processes Perks Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. Ownership: Equity in a fast-growing company Financial Wellness: 401(k) match, competitive compensation, financial coaching Family Support: Paid parental leave, fertility benefits, parental coaching Wellbeing: Medical, dental, and vision, mental health support, wellness stipend Growth: Learning stipend, ongoing development Remote & Office: Internet, commuting, and free lunch/gym in our SF office Time Off: Flexible PTO, 15 holidays + 2 flex days Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.