Client Services Coordinator

Responsibilities: Welcome clients through intake, screening, and needs assessment activities to identify immediate concerns and potential housing alternatives. Provide responsive support during urgent situations, create practical service plans, and help clients take steps toward stable housing. Link individuals with rental support, utility assistance, public benefits, and local programs that address housing and basic needs. Build relationships with property contacts and community providers to expand housing options and assist with placement efforts. Represent client needs through referrals, coordination, and problem-solving with external agencies and service partners. Maintain organized case files, complete required records, and protect sensitive information in accordance with confidentiality standards. Enter program data accurately, monitor client progress, and contribute information used for reports and service evaluation. Partner with colleagues and community organizations to improve coordination of care and strengthen overall client support. Carry out daily work in alignment with agency expectations and applicable local, state, and federal guidelines.