virtual vocationsNew York, NY
Program Management Supervisor
Overseeing daily operations for a team, the full-time Supervisor, Program Management will manage hiring, workflow direction, performance management, and team development while ensuring compliance with key performance indicators and high customer satisfaction, with the option to work remotely.
Key responsibilities:
Manage day-to-day team operations, including performance evaluation and coaching
Develop and implement policies and procedures to enhance operational efficiency
Engage with clients regarding operational performance and address customer complaintsRequired qualificationsGED/High School Diploma with 10 years of experience or Associate's Degree with 8 years of experience
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Experience in managed care, prescription benefits, medical billing, or pharmacy
Demonstrated ability to resolve challenging customer relations issues professionally
Capability to work flexible hours based on business needs
Also on the board Same function, level within a rung
Level
Senior
Location
New York, NY
Occupation
Project Management Specialists
Industry
Administrative Management and General Management Consulting Services
Posted
2 days ago