Director, Resident Care

Your Responsibilities: Lead, coach, and develop a multi layered team of Team Leads, Supervisors, and frontline associates, ensuring strong performance, engagement, and alignment with regional and organizational goals. Oversee associate performance and operational KPIs, using data driven insights to identify trends, address performance gaps, and drive continuous improvement across all administrative functions. Act as the primary escalation point for Operations Managers, Directors, and cross functional partners, providing timely resolution, strategic guidance, and clear communication on complex issues. Develop, implement and oversee processes and procedures to improve operational efficiency among administrative back-office support functions; develop and educate on standard operating procedures (SOPs) and measure success through review and feedback Provide strategic direction on performance scorecarding, dashboarding, and shared services business planning for assigned teams Drive adoption of business intelligence and analytics tools to create and maintain tracking and reporting of heart of house teams Partners with Market and Regional leaders to support and monitor service delivery improvements including growth, performance optimization, and expansion opportunities Project management and execution of key strategic initiatives, inclusive of clear management reports and presentations on specific initiatives throughout the idea to execution process as assigned Monitor project deliverables and progress through continuous communication with project members and leadership Serve as the primary point of contact between Market Leadership and core shared services teams, addressing escalated concerns and process improvement recommendations Assist leadership with evaluation and development of project plans and participate in the planning and formulation of strategic solutions. Coordinate and collaborate with North Regions Strategy & Planning Office, Corporate Office and Customer Care as needed.

Skills & Qualifications: Bachelors degree in Business, Communications, or another related field; or a combination of relatable education and experience. 5-7 years experience in a Business Management role with a demonstrated a track record of developing and mentoring team members and acting as a talent champion. Property management or condominium management experience strongly preferred. Project management certifications or prior experience leading business process optimization initiatives strongly preferred. Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions. Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Ability to maintain confidentiality and handle sensitive information with discretion. Ability to lift and carry or otherwise move up to 50 pounds.

What We Offer: As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short - term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company - paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401 ( k ) with company match.

Compensation: $ 120000 - $ 125000 / year