deloitteAustin, TX
GPS HST - Strategy, Growth and Transformation - Workflow Process Automation Optimization (WPAO) - Functional Team Lead
GPS HST - Strategy, Growth and Transformation - Workflow Process Automation Optimization (WPAO) - Functional Team Lead
GPS HST - Strategy, Growth and Transformation - Workflow Process Automation Optimization (WPAO) - Functional Team Lead
deloitteAustin, TX
today
Social and Community Service ManagersGeneral and Operations ManagersBusiness Operations Specialists, All Other
Administrative Management and General Management Consulting ServicesOther Management Consulting ServicesOther General Government Support
Apply for this role (opens in a new tab)Position Summary:
We are seeking a knowledgeable and collaborative Functional Team Lead to support a Workflow Process Automation Optimization (WPAO) workstream project within our GPS practice. In this role, you will guide a cross functional team and partner closely with multiple client groups and our development team to design and implement solutions that optimize client workloads and resolve client issues across multiple stakeholder areas for Deloitte's Government and Public Services practice. Work You'll DoAs a Workflow Process Automation Optimization (WPAO) – Functional Team Leadon the Government and Public Services team, you will be responsible for: Lead and mentor a cross functional team of functional analysts, consultants, and developers, ensuring alignment on goals, priorities, and delivery timelines Collaborate with team members to identify, design, and implement system automations and process optimization solutions Facilitate and lead executive level leadership meetings, providing clear updates, insights, and strategic recommendations Oversee the review of key client deliverables to ensure accuracy, completeness, and alignment with client needs Provide guidance on client communication strategies, including messaging, issue resolution methods, and escalation pathways Support problem solving efforts by helping teams analyze TEDS system issues, working with other workstreams to identify root causes, and recommending effective solutions Engage with stakeholders across multiple operational areas to ensure workflow enhancements meet both business and technical requirementsA Successful Candidate Would Possess These Skills Ability to work independently and collaboratively in a team-oriented environmentStrong analytical and problem-solving skills Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships with clients and team membersAbility to facilitate discussions and gather information from diverse stakeholder groups Ability to manage multiple priorities in a fast-paced and dynamic environmentStrong organizational and time-management skills Ability to lead project tasks or workstreams with limited supervision Ability to mentor and provide guidance to junior team membersAbility to meet deadlines while balancing competing priorities The Team Deloitte's Government and Public Services practice brings together people, ideas, technology, and outcomes to help clients make an impact. Serving federal, state, and local government clients, as well as public higher education institutions, the team helps organizations anticipate disruption, rethink what is possible, and advance their mission.
Qualifications:
- RequiredBachelor's degree in Business Administration, Public Administration, or related field
- Minimum of 2 years of experience in the Integrative Eligibility or Medicaid systems space Strong understanding of batch processes, business exceptions, and worker process flows
- Proven team leadership experience with the ability to foster collaboration in complex stakeholder environments
- Excellent communication skills, including the ability to articulate technical or operational concepts to diverse audiences Strong analytical and problem solving abilities with a process improvement mindset, including the ability to dive deep into ambiguous problems
- Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
- PreferredExperience supporting Integrated Eligibility, Human Services, Medicaid, SNAP, TANF, Child Welfare, Workforce, or other public sector health and human services programs
- Experience working on state government technology modernization or large-scale system implementation initiatives
- Experience documenting current-state and future-state business processes, use cases, business rules, operational procedures, and process improvement recommendations
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,600 to $141,000.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities.
If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits:
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose:
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP.Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 374656 Job ID 374656 Strategy, Growth, and Transformation | Functional and Operational Strategy and Transformation Same job available in 2 locations
Also on the board Same function, level within a rung
Level
Lead
Location
Austin, TX
Occupation
Social and Community Service Managers
Industry
Administrative Management and General Management Consulting Services
Posted
today