virtual vocationsNew York, NY
Inside Service Technician
Inside Service Technician
Inside Service Technician
virtual vocationsNew York, NY
yesterday
Installation, Maintenance, and Repair Workers, All OtherMaintenance and Repair Workers, GeneralElectrical and Electronics Repairers, Commercial and Industrial Equipment
Electronic and Precision Equipment Repair and MaintenanceCommercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and MaintenanceAppliance Repair and Maintenance
Apply for this role →Providing technical support for cold side foodservice equipment, the full-time Inside Service Technician will communicate with end users and field technicians over the phone and email to assist in repairs, while also maintaining customer call information and collaborating with manufacturers.
Key responsibilities:
Deliver exceptional customer service by effectively troubleshooting equipment issues and providing solutions
Manage over 30 technical support cases daily, utilizing manuals and diagrams to diagnose problems
Document customer interactions and maintain accurate records in the company databaseRequired qualificationsExperience in electric/gas appliance repair, refrigeration, or HVAC, or relevant training/schooling
Proficiency in English, both written and verbal, with strong communication skills
Reliable high-speed internet connection for remote work
Competence in using computers and navigating programs such as MS Word and Outlook
Ability to multitask and thrive in a fast-paced, team-oriented environment
Also on the board Same function, level within a rung
Level
Senior
Location
New York, NY
Occupation
Installation, Maintenance, and Repair Workers, All Other
Industry
Electronic and Precision Equipment Repair and Maintenance
Posted
yesterday