Sr Blue Prism Application Support Engineer

Key skills: Blue Prism, L2/L3 Production Support, Control Room, Process/Object Studio, Work Queues, RCA, Incident Management, ITIL, ServiceNow, SQL Server, Bot Deployment, SLA Management, Client/Stakeholder Management.

Key Responsibilities: Provide L2/L3 production support for Blue Prism bots, processes, objects, queues, schedules, and runtime resources. Monitor Control Room and troubleshoot bot failures, exceptions, and performance issues. Perform Root Cause Analysis (RCA) and implement permanent fixes for recurring incidents. Manage incidents, problems, changes, releases, and deployments across Dev/UAT/Prod environments. Work with ServiceNow/Jira, ITIL processes, and SLA management. Lead client status/service reviews and communicate incidents, improvements, risks, and automation roadmaps. Mentor junior team members and coordinate work across onshore/offshore teams. Identify new RPA/automation opportunities and support solutioning or pre-sales discussions.

Required Skills: Strong hands-on experience with Blue Prism v6.x/v7.x. Strong knowledge of Process Studio, Object Studio, Control Room, Work Queues, Credential Manager, Session Management, and Exception Handling. Solid RPA production/application support and troubleshooting experience. Knowledge of SQL Server, Windows Server, scripting, ITIL, and ServiceNow/Jira. Strong client-facing communication and stakeholder management skills. Good to Have Blue Prism certification. UiPath, Automation Anywhere, or Power Automate exposure. Pre-sales/account growth experience. Life Sciences domain experience.

Authorization: Applicants must be legally authorized to work in the United States. Regards,_______________________ Parthasarathy K Lead Recruiter Work: 972-474-8787 Ext: 306, Direct: 972-737-8607 Partha.k@themesoft.com Themesoft Inc | Themesoft Jobs