Wellness Case Manager

Description: Lifelong is a community health organization on a mission to make health and food accessible. We remove barriers to health with relentless compassion so that no one faces illness and injustice alone. We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

Position Overview: The Wellness Case Manager engages and builds rapport with primarily low acuity clients, completes assessments, co-creates and implements service plans, facilitates the acquisition of all appropriate services, and monitors individual service plan progression. This regular, full-time, non-exempt, union role is based in the Capital Hill neighborhood of Seattle, with onsite presence required 08:30AM - 5PM Monday - Friday for the first 90 days of the introductory period. Following a successful 90 days of employment, the position may be hybrid-remote with the expectation to be on-site at least 3 days a week.

Essential Duties: Develops a working knowledge of a variety of public and private community resources, serving as a liaison and advocate on behalf of the client. Assists clients with acquiring public assistance and other entitlement programs. Educates and navigates clients living with HIV through complex health care systems and insurance programs; coordinated with providers to reduce barriers to care. Provides health education and adherence support to achieve viral suppression and improve overall health outcomes. Collaborates with discharge planners to provide transitional care services, when needed.

Department Responsibilities: Develops working knowledge of departmental standards and benchmarks; participates in quality improvement initiatives. Maintains timely, accurate and confidential client files, in accordance with departmental standards. Participates in partnership building with both internal and external resources; strives to reduce HIV related stigma and isolation through education and understanding. Works in a rotating schedule to assist walk-in clients, either in office or at a partner location. Engages in active learning by attending and participating in trainings, agency meetings, individual and group supervision, and participating in Lifelong's Employee Performance Management Process.

Core Competencies: Successful history of with individuals who experience complex chronic health conditions, health inequities, behavioral health barriers, poverty, homelessness, and stigma-induced isolation. Comfortable working with individuals along the entire continuum of diversity; including but not limited to varying abilities, race, class, gender identity, and sexual orientation. Clear understanding and adherence to professional boundaries, ethics, HIPAA principles, and self-care practices within a trauma-informed environment. Ability to build and maintain strong, positive working relationships with colleagues, external providers, and partner agencies. Demonstrated clear, professional, and engaging communication in both verbal and written form. Comfortable working independently, with accountability, sound judgment, discretion, and professionalism. Demonstrated ability to organize, prioritize multiple projects, and meet deadlines in a time-sensitive environment. Ability to learn, accept feedback, and adapt to ongoing client and programmatic changes; adapt quickly to change. Commitment to high team morale, delivering consistent high quality of services, and providing excellent customer service. Strong working knowledge of Microsoft Word, Excel, web-based meeting platforms and experienced in database entry with attention to detail.

Education & Experience: Relevant professional experience providing social services to individuals experiencing barriers to care. Preferred bachelor's or master's degree in a social services or related field, or combination of related education and work experience.

Work Environment: All positions that involve in person work with clients are required to undergo a TB test within 30 days of starting employment and annually, or as required by program. Any offer of employment is contingent upon passing a criminal background check. Some programs may require additional background checks or frequency. This position requires regular work at a desk and on a computer, combined with frequent interaction with clients both on-site and in the community. The role may involve travel to client homes, partner agencies, or community locations, which can include exposure to a variety of environmental conditions. Employees must be able to sit, stand, walk, bend, and reach as needed, and occasionally lift up to 20 pounds to transport materials or supplies. Work may occur in office, residential, or community settings, and may occasionally involve outdoor conditions or environments with moderate noise.