Inbound Customer Care Agent: Opportunity to Transition to Remote

START ONSITE: WITH THE OPPORTUNITY TO GO REMOTE! This position will begin as an onsite role at our Grindstone, PA location, giving you the opportunity to learn the position, receive hands-on support, and get comfortable with the account and expectations. The exciting part? There will be an opportunity to transition to working remotely after demonstrating consistent performance and meeting established work-from-home eligibility requirements.

Please note: Candidates should apply with the understanding that this is an onsite position to start. Remote work is an opportunity based on eligibility and performance and is not guaranteed upon hire.

WHAT YOU'LL DO: As an Inbound Customer Care Agent, you'll be the friendly and helpful voice supporting health care providers, including hospitals, physician offices, dental offices, and other health care organizations. Throughout your day, you'll: Answer inbound calls with professionalism and positivity Assist with payment inquiries, transaction details, and account updates Provide website support, including password resets and navigation assistance Ensure customer and account information is accurate Deliver friendly, efficient, and helpful service Handle approximately 60–70 inbound calls per day If you enjoy staying busy, solving problems, and helping people find answers, this could be a great fit! WHAT YOU BRING We're looking for someone who is: At least 18 years old with a high school diploma or GED Tech-savvy and comfortable using Microsoft Office Able to type 25+ words per minute A strong communicator, both over the phone and in writing Patient, empathetic, positive, and professional Reliable, organized, and ready to learn Comfortable working in a fast-paced customer service environment Knowledge of HIPAA is a plus, but not required — we'll provide the training you need!

SCHEDULE DETAILS: Training Schedule Monday–Friday | 9:00 a.m.–5:30 p.m. EST Regular Work Schedule Monday–Friday | No Weekends! Operating hours are 8:00 a.m.–7:00 p.m. EST, with 8-hour shifts scheduled within those hours. Schedule Flexibility Is Required Candidates must have the flexibility to work any assigned 8-hour shift within our operating hours, including evening shifts that may end as late as 7:00 p.m. EST. Onsite Location 111 Roberts Road, Suite 400 Grindstone, PA 15442

PERKS & BENEFITS: Earn up to $15/hour Paid training — get paid to learn! Paid time off Medical, dental & vision coverage 401(k) plan Opportunities for growth and advancement Opportunity to transition to remote work based on eligibility and performance No weekends!

READY FOR YOUR NEXT OPPORTUNITY? Start onsite, build your skills, show us what you can do, and you may have the opportunity to take your career home! If you're dependable, customer-focused, and ready to join a supportive team where your work makes a difference, we want to hear from you! Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement: ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.