Patient Access Representative - Broadway Switchboard - FT 40hrs/week

Facility: Sanford Broadway Clinic

Location: Fargo, ND

Address: 737 Broadway N, Fargo, ND 58102, USA

Shift: 8 Hours - Night Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: $16.50 - $26.50 Department DetailsCome be the voice of Sanford! Our switchboard operators facilitate connections within our clinics and medical centers. Position will work 4p-1230a M-F. Will also work 3 holidays/year on a rotating basis.

Job Summary: The main function of a Patient Access Rep working in a switchboard department is to connect callers to the correct department/location or to patients within our medical facilities. They are also responsible for launching emergency codes within the three medical campuses. Staff can assist patients with basic questions regarding clinic appointments such as when and where the appointment is. They may also help callers connect with a loved one in the hospital. In all settings, the PAR performs additional duties, as assigned. Duties vary by location/setting. The switchboard collaborates with various teams including security, MySanford Nurse and emergency management to ensure clear communication and patient satisfaction. In all settings, the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Requires excellent customer service, the ability to empathize with patients and their situations and maintains confidentiality of sensitive information.

Qualifications: High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings.