Telecom & Technology Operations Technician

Location: Manhattan, NY Corporate Office Environment On-site/In-Office To be successful in this role, candidates must possess strong IT Infrastructure knowledge combined with proven project management skills. Experience leading infrastructure deployments, office/site rollouts, and technology-related construction projects is essential. The ideal candidate can effectively manage multiple projects, stakeholders, timelines, and vendors in a fast-paced environment.

What You’ll Do: Coordinate and oversee hardware and cable installations (routing, terminating, structured cabling ) including troubleshooting and testing. Performs remote hands support (e.g. power cycles, physical environment and cabling inspections, swap out failed components, hardware upgrades, IoT sensor troubleshooting and triage, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands). Manages projects small to medium sized projects – Space planning, power requirements, cabling requirements, support for IT projects. Meticulously document all deployed devices, including serial numbers, MAC addresses, physical locations, network configurations, and installation dates in the asset management system (CMDB). Prepare incoming and outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed. Support Service Management and related processes by creating and updating assigned tickets. Assist with the physical access processes to ensure white spaces / comms spaces are secure Assist with physical audits and enter findings into infrastructure management systems Provide assistance during Power Maintenance Events.