Full-Time Customer Service Representative - Records Center: PaTTAN

Experienced Required: Minimum of 2 years' relevant experience Other Qualifications: Strong Interpersonal and Customer Service skills Tact and diplomacy Effective listening and communication skills, both written & verbal, with an important emphasis on professional, customer-oriented phone etiquette Self-directed with effective time management and a proven ability to work with minimal supervision. Ability to multitask, perform under pressure, and manage stress while maintaining productivity. Excellent organization and attention to detail Ability to handle confidential information. Strong computer and software knowledge Microsoft O365 MS TEAMS, One Drive, and Share Point Utilization of VOIP telecoms systems Record Management Databases/Solutions Physical/Mental/Environment Physical Demands Activities: Sit: 90% Walk/stand: 10% Lifting: Lifting of light boxes and office material, 5-30 lbs. Vision: Close concentration; constant viewing/use of computer screen Mental Demands: Decision making, interpretation, analyze, and problem solve. Environment: Normal office environment