modena healthLos Angeles, CA
Director of Operations - Los Angeles New Los Angeles, CA
Director of Operations - Los Angeles New Los Angeles, CA
Director of Operations - Los Angeles New Los Angeles, CA
modena healthLos Angeles, CA
yesterday
Offices of PhysiciansAll Other Outpatient Care CentersOffices of All Other Miscellaneous Health Practitioners
Apply for this role (opens in a new tab)Position Summary:
The Director of Operations provides day-to-day operational leadership for Modena Allergy & Asthma's Los Angeles-area clinics and additional clinic locations or markets as assigned based on organizational needs. Working closely with the CEO, this leader also helps shape and implement enterprise-wide operational standards, centralized services, performance measures, and systems that support a consistent patient and employee experience across Modena. The Director partners closely with the Director of Operations – San Diego and other functional leaders to strengthen clinic performance, support new locations and acquired practices, and scale operational best practices. This is a full-time, exempt position, generally scheduled Monday through Friday (40 hours per week).
Reports to: Dr. Brian Modena, CEO
Direct reports:
Practice Managers for Los Angeles-area clinics and other assigned locations; matrix/dotted-line collaboration with centralized operations functions, including virtual administrative support, patient access, referrals, prior authorization, and laboratory operations
Key partners: Director of Operations – San Diego; Director of Nursing; Director of Billing; Director of HR; IT and data privacy leadership; Regional Medical Directors
Location & travel: Based in the Greater Los Angeles area in a hybrid capacity, working closely with the CEO. Regular travel to Los Angeles-area clinics and periodic travel to other Modena locations or new markets, as business needs require
Scope of Responsibility
Assigned clinic operations: Lead operations for the Los Angeles-area portfolio, including Long Beach, Torrance, San Gabriel Valley, and Hacienda Heights, plus additional clinics or markets as designated by leadership. Geographic assignments may change as the organization grows and responsibilities are allocated between the Directors of Operations
Enterprise-wide operational leadership: Develop, coordinate, and implement common operational standards, policies, SOPs, centralized service models, performance frameworks, and integration processes in partnership with the Director of Operations – San Diego and relevant functional leaders
Key Responsibilities:
- Regional Operations Leadership
- Practice Manager leadership: Coach and develop assigned Practice Managers; establish performance goals, conduct evaluations, and build leadership succession capacity
- Clinic performance: Monitor patient volume, provider productivity, new-patient conversion, no-show rates, access and wait times, and staff retention; lead improvement plans where performance falls below expectations
- Workforce planning: Align staffing with provider schedules and operational benchmarks; partner with HR and recruiting on front-office, clinical, and laboratory hiring; support appropriate cross-training
- Provider onboarding: Coordinate operational onboarding for physicians and advanced practice providers, including clinic placement, schedule development, EHR training, and credentialing readiness
- Financial and market performance: Partner on budgets, supply and vendor spending, facilities, patient volume growth, and referral relationships in assigned markets
- Clinic openings: Support and lead assigned new-clinic openings, from staffing and operational readiness through launch and stabilization
- Enterprise Operational Excellence & Standardization
Process improvement: Use Lean Six Sigma or comparable methods to assess and standardize workflows, including appointment types, scheduling templates, check-in/check-out, prior authorizations, allergen immunotherapy (AIT) renewals, and daily schedule reviewSOPs and policies: Lead development and maintenance of operational SOPs, policies, forms, and patient-facing materials; partner with nursing and medical leadership on clinical protocols
Execution and accountability: Coordinate Modena's 4 Disciplines of Execution (4DX) / Wildly Important Goals cadence, including lead and lag measures, Practice Manager accountability meetings, and executive reporting across applicable markets
Metrics and reporting: Maintain operational KPIs, scorecards, and dashboards; support external quality reporting, including payer and health-system scorecards
Centralized services: Clarify responsibilities of centralized versus on-site teams; help develop consistent processes for virtual support, patient access, referrals, prior authorizations, and AIT scheduling
Growth, Integration & Systems
Acquisition integration: Lead or coordinate assigned practice integrations using Modena's integration playbook, with a target of full operational integration within 120 days; oversee workflow transitions, staff onboarding, EHR migrations, legacy-system wind-downs, and coordination with billing and credentialingEHR and operational systems: Provide operational leadership for ModMed and related patient communication, virtual staffing, and procurement systems; guide standard configurations, migrations, and vendor transitionsIT partnership: Collaborate with IT and privacy leaders on infrastructure changes, telephone and call-center operations, and security of patient-facing processes
Also on the board Same function, level within a rung
Level
Manager
Location
Los Angeles, CA
Occupation
General and Operations Managers
Industry
Offices of Physicians
Posted
yesterday