depository trust clearing dtccJersey City, NJ
Director, Workplace Experience, Tech & Hospitality
Director, Workplace Experience, Tech & Hospitality
Director, Workplace Experience, Tech & Hospitality
depository trust clearing dtccJersey City, NJ
today
Corporate, Subsidiary, and Regional Managing OfficesInterior Design ServicesFacilities Support Services
Apply for this role →Space strategy Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and help elevate employee experience across a global organization? At DTCC, we are committed to delivering a modern, technology-enabled workplace that supports our people and our mission. [ETO Hiring...Map - Main | Excel]
Pay & Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension / retirement benefits
- Paid time off and personal/family care leave programs
- Flexible hybrid model (3 days onsite / 2 days remote)
The Impact You Will Have:
- As Associate Director, Workplace Experience & Technology, you will play a key role in shaping and delivering DTCC's workplace experience across a global footprint of approximately 6,000 employees.
- You Will Lead The Integration OfWorkplace technology
- Space strategy
- Hospitality and food service
- Employee amenities
- Operating in a highly matrixed environment, you will partner across IT, HR, Finance, Procurement, Facilities, Security, and business leadership to deliver complex, cross-functional initiatives.
- You Will Also Leverage Workplace Data And Technology ToInform decision-making
- Optimize space utilization
- Enhance employee engagement
Key Responsibilities:
- Employee Experience & Engagement
- Serve as a primary point of contact for workplace experience, technology tools, and hospitality services
- Lead employee engagement initiatives (events, wellness programming, amenities)
- Develop and deliver employee communications (email, intranet, digital signage)
- Track customer satisfaction and workplace performance metrics
- Workplace Technology & Data Management
- Lead implementation and management of workplace platforms (reservation systems, work orders, space tools, etc.)Maintain workplace data integrity (space, rooms, inventory)
- Analyze utilization and experience data to produce insights and reporting
- Partner with IT, Security, architects, and engineers on system integration
- Manage budgets related to workplace technology initiatives
- Hospitality, Food Service & Amenities
- Oversee hospitality, food service, and workplace amenity programs
- Manage vendor relationships and service delivery performance
- Partner with Procurement, Finance, and Workplace Services on KPIs and governance
- Lead service recovery, escalation management, and continuous improvement
- Ensure alignment to employee experience strategy and sustainability goals
- Project Management & Delivery
- Develop RFPs and scopes of work across workplace technology, design, construction, and hospitality services
- Partner with Procurement on vendor selection and onboarding
- Lead cross-functional project execution with internal and external stakeholders
- Manage schedules, budgets, risks, and deliverables through implementation
Qualifications:
- Bachelor's degree required 10+ years of progressive experience in a complex corporate workplace environment
- Demonstrated experience across:- Workplace technology
- Workplace experience / hospitality
- Vendor and program management
- Talents Needed for Success
- Strong knowledge of workplace technology platforms and service tools
- Proven ability to deliver hospitality-driven, service-oriented workplace environments
- Strong project and stakeholder management skills
- Excellent communication skills (employee-facing and executive-level)
- Ability to manage multiple priorities in a fast-paced, evolving environment
- Proactive, solutions-oriented mindset
Also on the board Same function, level within a rung
Level
Manager
Location
Jersey City, NJ
Occupation
Human Resources Managers
Industry
Corporate, Subsidiary, and Regional Managing Offices
Posted
today