innovacare healthOrlando, FL
Patient Support Coordinator
Patient Support Coordinator
Patient Support Coordinator
innovacare healthOrlando, FL
3 days ago
All Other Outpatient Care CentersAll Other Miscellaneous Ambulatory Health Care ServicesOffices of Physicians
Apply for this role (opens in a new tab)Essential Job Functions:
- Demonstrates a positive attitude and creates good relationships with team, patients, and guests.
- Achieves 90% target for inbound and outbound calls.
- Schedules patients as trained per Best Practice Scheduling guidelines.
- Accurately documents conversations in patients' electronic medical record.
- Verifies appropriate insurance(s) on patients, when appropriate.
- Confirms updates regarding patient demographic information during each visit: Name, DOB, Phone Number, Insurance.
- Respects and always maintains privacy and dignity of patients' information to assure client confidentiality.
- Understands and follows the Code of Conduct, OSHA, and HIPAA guidelines.
- Meets the performance and skill metrics of the position, which are subject to change.
- Manages large amounts of calls in a timely manner.
- Follows communication 'scripts' when handling various topics.
- Identifies and resolves issues by using active listening and problem-solving skills. Understands disposition codes.
- Performs all other duties as assigned.
- Minimum Required Education, Experience & SkillsOne year telemarketing, call center, or sales experience
- One year experience in a medical setting
- Bilingual in English/Spanish required.
- High school diploma or GED equivalent.
- Excellent customer service phone skills
- Effective written and oral communication skills
- Teamwork orientation.
- Organized and ability to manage competing priorities.
- Knowledge of medical terminology.
- Expert in computer literacy in electronic health record.
- Ability to navigate between multiple computer programs/screens while assisting patients on the phone. Basic mathematical skills. Ability to react calmly and effectively in emergency situations required.
- Safe work practices in a clinic setting.
- Able to follow through with delegated tasks.
Preferred:
Education, Experience & SkillsAt least 3 years in a medical/call center related customer service role.
Physical & Mental Requirements:
- (check all that apply)
- Required immunizations and vaccinations.
- Ability to lift to 50 pounds.
- Ability to push or pull heavy objects using up to 100 pounds of force.
- Ability to stand or sit for extended periods of time.
- Ability to use fine motor skills to operate equipment and/or machinery.
- Ability to properly drive and operate a vehicle.
- Ability to receive and comprehend instructions verbally and/or in writing.
- Ability to use logical reasoning for simple and complex problem solving.
- Occasionally requires exposure to communicable diseases or bodily fluids.
Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training).Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Also on the board Same function, level within a rung
Level
Senior
Location
Orlando, FL
Occupation
Patient Representatives
Industry
All Other Outpatient Care Centers
Posted
3 days ago