Senior Manager, Workforce Management

Key responsibilities: Design and implement workforce management systems, including scheduling models and staffing ratios for clinical teams Translate strategic goals into operational processes and lead discussions to identify and address staffing gaps Analyze performance data to forecast demand, build staffing models, and ensure service levels are met in real-timeRequired qualifications 5+ years of experience in operational leadership, particularly in high-impact initiatives within fast-paced environments Proven ability to lead cross-functional teams and drive collaborative outcomes Strong technical skills in workforce management systems and data analytics tools, including SQL Experience in building and refining operational processes based on data analysis and feedback Empathetic leadership style with a focus on team well-being and customer success