remote servicesMillbrae, CA
Director, Shared Services - Call Center Ops & AI
Director, Shared Services - Call Center Ops & AI
Director, Shared Services - Call Center Ops & AI
remote servicesMillbrae, CA
yesterday
Cafeterias, Grill Buffets, and BuffetsTelemarketing Bureaus and Other Contact CentersLimited-Service Restaurants
Apply for this role (opens in a new tab)Mom’s Meals is seeking a Director of Shared Services for Call Centers to lead centralized support across Customer Care and Intake. You will optimize QA, technology enablement, analytics, and deployment readiness while driving scalable processes and superior customer experience.
The role requires 10+ years in call center operations with 5+ years in senior leadership, and a track record of cross-functional leadership and process standardization. Remote-friendly with travel to HQ as needed.
Also on the board Same function, level within a rung
Level
Manager
Location
Millbrae, CA
Occupation
Food Service Managers
Industry
Cafeterias, Grill Buffets, and Buffets
Posted
yesterday