Floor Walker

Full Time Description: As a Floor Walker, you will receive comprehensive training in customer service, security, and casino operations. This role involves providing exceptional customer service, maintaining cleanliness standards, ensuring a safe environment, and enhancing the overall customer experience at the casino.

Key Responsibilities: Training to become a guard, including report completion and customer interactions Warmly welcome customers, provide efficient service, address inquiries promptly, and express gratitude for their patronage Ensure availability of fresh food and beverages and maintain cleanliness in the casino Implement safety and security protocols, report issues promptly, and inform customers about promotions Assist customers in understanding how to play games on machines Handle customer requests, complaints, and vendor concerns professionally and report incidents promptly Adhere to company policies and procedures, and maintain quality standards in all tasks Maintain flexibility in duties and schedule to support the operational needs of the casino Consistently uphold and model the company's core values

Qualifications: Minimum age requirement: 21 years. Clear background check with no felonies or misdemeanors related to theft or gaming violations. Ability to multitask, stand for extended periods, lift up to 50 pounds, and perform physical tasks as needed. Proficient in basic language and mathematical skills. Capable of following instructions and correspondence accurately Available to work flexible hours, including weekends, nights, and holidays. Demonstrates punctuality and reliability in attendance.

Required Certifications and Licenses: The floorwalker must maintain valid State and Parish Certifications and/or Licenses while on duty. Ensure you possess the following certifications: Valid State Identification card or driver's license Copy of Social Security Card