CRM & IT Support Specialist

Microsoft Dynamics & Testing: Provide day-to-day support for Microsoft Dynamics, including access, permissions, data, workflows, and system-related questions. Test new features, enhancements, bug fixes, and process changes prior to release. Document testing results, issues, and supporting details clearly and thoroughly.

IT & End User Support: Manage incoming IT and CRM-related support requests through the ticketing system. Troubleshoot common hardware, software, access, and Microsoft 365 issues. Take ownership of issues from initial request through resolution or escalation. Maintain clear communication with users throughout the support process.

What We're Looking For: Detail-Oriented & Thorough – Checks work carefully and ensures assignments are complete and accurate. Organized – Effectively manages multiple priorities, deadlines, and follow-ups. Accountable – Takes ownership and follows work through to completion. Proactive Communicator – Provides updates, raises blockers or concerns early, and asks questions when expectations are unclear. Strong Problem Solver – Investigates issues, gathers information, and works toward practical solutions. Adaptable & Eager to Learn – Comfortable learning new systems and adjusting as technology and processes evolve. Customer-Focused – Provides professional, dependable support to internal users. Collaborative – Works effectively with business users, technical teams, and management.