Guest Experience Front Desk Lead

Azul Hospitality Group seeks a Front Desk Supervisor at Embassy Suites Scottsdale to assist the Front Office Manager in daily operations, ensure hotel standards, and maximize guest satisfaction. You will oversee check-in/out, reservations, and guest communications, directing front desk staff to deliver courteous service. Responsibilities include training and supervising front desk agents, handling VIP arrivals, upsell opportunities, and ensuring accurate cash handling, reporting, and