Dispatcher

Why You'll Love Working Here: Medical, Dental & Vision InsurancePet InsuranceEmployee Discounts 401(k) with 4% Company MatchPaid Time OffPaid HolidaysPaid Parental LeaveWeekly PayOpportunities for growth and career advancement A strong team culture built around collaboration, accountability, and having each other's backs What You'll DoManage and coordinate daily technician schedules in a fast-paced service environmentDispatch technicians based on customer needs, technician skill sets, location, and call priorityMonitor schedules throughout the day and make adjustments as priorities changeDispatch and debrief technicians to keep jobs moving efficientlyCommunicate with customers regarding appointments, scheduling changes, and service needsWork closely with technicians, customer service representatives, and leadershipHelp maximize technician productivity and available service capacityIdentify scheduling challenges before they become problemsMaintain accurate information within the dispatching and scheduling systemSupport daily and monthly operational goals while delivering an excellent customer experience Experience RequiredMinimum 1-2 years of professional dispatch experience requiredExperience dispatching field technicians requiredHVAC, Plumbing, Electrical, or other home service industry experience strongly preferredExperience managing multiple technicians and a high volume of service callsExperience making real-time scheduling and routing decisionsServiceTitan experience strongly preferredStrong understanding of technician productivity, call prioritization, and schedule managementAbility to multitask and make decisions quickly in a fast-moving environmentStrong customer service and communication skillsHigh school diploma or GED requiredProficiency with Microsoft Office or Google WorkspaceAbility to stay organized, calm, and solution-focused under pressure The Right Person for This RoleYou know dispatching is more than filling spots on a calendar. You understand how one scheduling decision can impact the customer, the technician, and the entire day's operation. You're comfortable managing competing priorities, communicating with technicians in the field, handling last-minute changes, and keeping the schedule moving when things don't go according to plan. Be the DifferenceEvery successful service call starts with a strong dispatch team. If you have proven dispatch experience and you're ready to bring your skills to a company that has served Albuquerque for more than 50 years, we want to hear from you. Bring your experience. Join a winning team. Build your future with B. Carlson. Apply today.