concordeSan Antonio, TX
Business Analyst/ Product Owner
Business Analyst/ Product Owner
Business Analyst/ Product Owner
concordeSan Antonio, TX
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Business Analyst / Product Owner (BA/PO) — Job Description (Concorde)
Role Summary:
- The Business Analyst / Product Owner (BA/PO) is responsible for translating business and operational needs into structured, actionable work for delivery teams.
- This role acts as the primary bridge between business stakeholders, operations, and delivery teams, ensuring that initiatives are clearly defined, properly sequenced, and aligned to enterprise priorities.
- At Concorde, the BA/PO is not just a requirements writer—they are a value translator and delivery enabler, ensuring that every initiative produces measurable operational, compliance, and customer outcomes.
- Key Responsibilities1. Requirements Definition & Business Analysis
- Elicit, analyze, and document business, operational, and regulatory requirements
- Translate high-level initiative goals into:
- Clear scope definitions
- Functional and process requirements
- Detailed user scenarios and workflows
- Ensure requirements account for:
- Compliance obligations (DOT, OSHA, etc.)Operational realities (24/7 testing, field collections, client workflows)
- Validate requirements with stakeholders to ensure accuracy and completeness2. Backlog Ownership & Prioritization
- Own and manage the team-level backlog (features, epics, user work items)
- Break down initiatives into prioritized, executable work
- Ensure backlog items are:
- Clearly defined
- TestableAligned to business outcomes
- Partner with leadership to maintain priority alignment with enterprise sequencing3. Initiative Translation & Execution Readiness
- Convert enterprise initiatives into delivery-ready work packages
- Ensure clarity on:
- Scope boundaries
- DependenciesRisks and assumptions
- Prepare initiatives for execution by:
- Structuring work for planning cycles
- Confirming stakeholder alignment
- Ensuring readiness for delivery teams4. Stakeholder Engagement & Alignment
- Act as the primary interface between business stakeholders and delivery teams
- Facilitate working sessions to:
- Clarify requirements
- Resolve ambiguities
- Align expectations
- Ensure all parties maintain a shared understanding of:
- What is being delivered
- Why it matters
- How success is measured5. Acceptance Criteria & Quality Assurance
- Define clear acceptance criteria for all work items
- Ensure delivery outputs meet:
- Business expectations
- Operational usability
- Compliance requirements
- Support validation and testing efforts to confirm outcomes meet defined criteria6. Planning Support & Execution Alignment
- Support planning cycles by:
- Preparing refined backlog items
- Identifying dependencies and sequencing needs
- Participating in planning and commitment discussions
- Ensure work entering delivery is:
Well-defined
Properly sized
Feasible within planning timelines7. Operational & Compliance Awareness
Ensure all solutions are aligned with:
Regulatory standards (DOT, FMCSA, OSHA)
Chain-of-custody integrity and testing workflows
Embed compliance considerations into requirements—not as an afterthought8. Continuous Improvement & Feedback Integration
Gather feedback from:
Operations teams
ClientsEnd users
Continuously refine backlog items and requirements based on:
Operational insights
Delivery performance
Changing business conditions
Scope of Authority
Owns requirements clarity and backlog integrity
Does not set enterprise strategy, but ensures execution aligns to itAccountable for ensuring delivery teams have clear, actionable work
Success Measures
Success in this role is defined by:
High-quality, clear and actionable requirements
Strong alignment between business intent and delivered outcomes
Minimal rework due to ambiguity or misunderstanding
Delivery teams operating with clarity, speed, and predictability
Stakeholders confident that what is delivered meets real needs
Required Skills & Experience
Core Competencies:
- Strong business analysis and requirements elicitation
- Agile backlog management and prioritization
- Process mapping and workflow design
- Stakeholder facilitation and communication
- Analytical thinking with attention to detail
- Domain Alignment (Concorde-Specific)
- Experience in regulated or operational environments preferred:
- Drug & alcohol testing programs
- Occupational health services
- Background screening or compliance workflows
- Ability to understand:
- Multi-location service delivery
- Client-specific program customization
- High-reliability, high-compliance operations
- Tools & Platforms
- Jira (backlog and work management)
- Process mapping tools
- Collaboration and documentation platforms
- Behavioral Expectations
- Think in terms of outcomes, not just requirements
- Push for clarity—do not allow ambiguity into execution
- Balance detail with speed (avoid over-engineering)
- Communicate directly and proactively
- Maintain strong accountability for work quality
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Location
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Industry
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Posted
today