Site Reliability Engineer in Pittsburgh

Location: Pittsburgh, PA / Cleveland, OH / Dallas, TX FTE Position Overview We are seeking an experienced Senior Site Reliability Engineer (SRE) to support production operations, application reliability, performance management, and continuous improvement initiatives. The selected candidate will work closely with production support and engineering teams to ensure critical internal and external applications maintain appropriate levels of availability, reliability, and uptime. This role requires strong experience in production support, incident management, monitoring, troubleshooting, log analysis, automation identification, infrastructure technologies, databases, and application servers. The SRE will also provide technical leadership and collaborate with geographically distributed teams.

Responsibilities: Monitor distributed systems and proactively identify potential production issues. Support troubleshooting and participate in on-call activities. Manage, track, and coordinate production incidents and application outages. Lead incident-analysis and problem-management meetings. Identify opportunities for operational and production-support automation. Monitor applications and related infrastructure to maintain system reliability. Coordinate follow-up activities through incident resolution and closure. Troubleshoot complex application issues using system and application logs. Participate in critical incident calls and contribute technical expertise toward resolution. Perform root cause analysis and recommend corrective actions. Research and reproduce user issues to validate solutions. Resolve technical problems that cannot be handled by junior team members. Provide technical guidance and solutions to the production-support team. Introduce process improvements and innovative solutions for operational challenges. Develop and maintain SOPs, operational procedures, and knowledge documentation. Collaborate with offshore and geographically distributed teams. Work with client technical teams, SMEs, and leadership. Support extended or weekend hours when required during critical production events. Participate in overlapping business-hour shifts for critical meetings and activities.