esolutionsTampa, FL
IT Support Specialist :: Tampa, FL :: Onsite
IT Support Specialist :: Tampa, FL :: Onsite
IT Support Specialist :: Tampa, FL :: Onsite
esolutionsTampa, FL
4 days ago
Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators
Computer Systems Design ServicesComputer Facilities Management ServicesCustom Computer Programming Services
Apply for this role (opens in a new tab)IT Support Specialist
Location: Tampa, FL :: OnsiteMode: Contract (6+ Months) – Onsite
Experience required:
- Upto 6-7 years max
- Job Mission
- The Support Specialist provides support to the Customers End-users in using their IT equipment, applications and services, and contributes to maintaining and operating our End User Services (EUS) Onsite deliveries as per agreed Service Levels.
Job Context:
The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels.
The Support Specialist IT will be involved mainly in:
- Managing activities related to new hire support from IT hardware perspective.
- Retrieving devices from terminated users.
- Providing peripheral support like issuances of mouse, keyboard, docking station etc.
- Perform incident resolutions and request fulfilment and supports end users on a variety of issues
- Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
- Wanted Profile
- Excellent customer service skills.
- Completes assignments with/without direct supervision and good team player.
- Experience with Microsoft Windows 11, MS Office products (2016 and later), laptops, printers and peripherals
- Familiarity with working concepts of Fulfilment Centres like Amazon Warehouses.
- Experience in ticketing tool, preferably Service
- Now.
- Experience in Imaging and familiarity with tools like Pixie boot.
- Disciplined, punctual and team player.
Activities Include (But Not Limited To):
- Imaging laptops for new hires and ensuring quality assurance, creating new hire bundles.
- Dispatching new hire bundles and retrieving termination bundles via
- Managing IT peripherals support.
- Retrieving devices for terminated employees.
- Lifting and moving boxes (not over 50 pounds)
- Experience in using manual and semi-automatic jacks.
- Maintain workplace hygiene.
- Responsibilities and PowersWork within the guidelines and routines defined for the product or assignment
- Work to ensure relevant KPI/PI’s goals for the team they are working with are met for the product or assignment
- Provide the end user the support that is agreed upon
- Provide information to end users in the event of operational disturbances
- Act as action owner of the cases or orders they are assigned toDetermine and assign correct priority on created or received cases and act according to given instructions
- Escalate cases to other support functions when necessary
- Perform incident resolutions and request fulfilments
- Contribute to the identification and escalation of problems in supported services and solutions
- Contribute to knowledge management and the documentation of errors and known work arounds
- Follow the requirements concerning Information Security described in HCLTech Policy
- Utilize and contribute to the HCL Knowledge Management System
- Support 2nd and 3rd line teams with problem identification and resolution as required
- Act as dispatcher of incoming tasks
- Ensure correct use of applicable security policies and raise security issues where discovered
- Drive the identification and escalation of problems in supported services and solutions
- Drive knowledge management and the documentation of errors and known work arounds
- Contribute to discussions on methods to improve team efficiency and delivery quality
- Drive methods to improve team efficiency and delivery quality
- Participate in development of new operation techniques and contribute to designing solutions in support
- Coordinate and secure specialized training for specific support tasks requiring unique knowledge
Also on the board Same function, level within a rung
Level
Senior
Location
Tampa, FL
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
4 days ago