Dental Scheduling Coordinator

Key Responsibilities: Appointment Management: Schedule, confirm, reschedule, and cancel patient appointments while maximizing dentist and hygienist chair-time efficiency. Patient Communication: Answer incoming phone calls, address patient inquiries by phone or email, manage new patient intake, and handle emergency scheduling. Calendar & Workflow Coordination: Work closely with dental assistants, hygienists, and providers to fill cancelled or open slots and maintain a balanced daily flow. Insurance & Financial Support: Verify dental insurance benefits, assist with pre-authorizations, present treatment plans, and collect payments or discuss financial agreements when required. Records & Administration: Update patient databases, scan forms, maintain HIPAA compliance, and perform general front-office clerical duties. Qualifications & Skills

Education: High school diploma or equivalent; associate degree or administrative training is a plus.

Experience: Previous experience working in a dental or medical office setting (preferred). Even better if experience as dental assistant as well. Software Skills: Proficiency with dental practice management software (such as Dentrix Ascend, Eaglesoft, or Open Dental) and basic computer/data entry skills. Knowledge: Familiarity with basic dental terminology, procedures, and insurance verification processes. Soft Skills: Exceptional communication, multi-tasking, active listening, and problem-solving abilities in a fast-paced environment. There is growth opportunity to take on more of an office leadership role over time.