somewhereDenver, CO
Sales/Operations Manager
Sales/Operations Manager
Sales/Operations Manager
somewhereDenver, CO
yesterday
Sales ManagersGeneral and Operations ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Apply for this role →Sales & Operations Manager
Location:
Fully Remote Employment Type: Full-Time Time Zone Requirement: U.S. Eastern Time (9:00 AM – 5:00 PM EST)
Department:
Sales & Operations Reports To: Founder / Director of Operations Compensation: Competitive (Based on Experience)
About the Company:
We are a fast-growing residential home cleaning services company focused on delivering high-quality, reliable cleaning solutions to homeowners.
Our mission is to create a seamless customer experience—from first inquiry to recurring service—while building a strong, efficient operational backbone that supports our rapid growth.
We pride ourselves on:
- Exceptional customer service and communication
- Efficient scheduling and operations management
- High-quality, reliable cleaning professionals
- Building long-term customer relationships and retention
About the Role:
- We are seeking a highly organized and results-driven Sales & Operations Manager to oversee both revenue generation and day-to-day operational execution.
- This role sits at the center of the business—responsible for converting inbound leads, managing customer relationships, coordinating schedules, and ensuring service delivery runs smoothly.
- You will play a critical role in driving growth, improving operational efficiency, and maintaining a high standard of customer satisfaction.
- This position is ideal for someone who thrives in a fast-paced environment and enjoys balancing sales, customer experience, and operational coordination.
- What You'll DoSales & Lead Management
- Respond to inbound leads via phone, SMS, and email
- Convert inquiries into booked cleaning services
- Follow up on quotes and nurture potential customers
- Upsell recurring services and additional offerings
- Track and manage the sales pipeline
- Scheduling & Dispatch Coordination
- Schedule cleaning appointments efficiently
- Assign jobs to cleaning teams based on availability and location
- Optimize routes and schedules to maximize efficiency
- Handle last-minute changes, cancellations, and rescheduling
- Customer Experience & Retention
- Serve as the main point of contact for customers
- Ensure a smooth and positive customer journey
- Handle complaints, feedback, and service issues
- Drive repeat business and long-term retention
- Operations Management
- Oversee daily operations and service delivery
- Ensure all jobs are completed on time and to standard
- Monitor team performance and service quality
- Identify and implement process improvements
- Team Coordination & Support
- Communicate with cleaning teams regarding schedules and updates
- Support hiring efforts and onboarding of new cleaners
- Maintain a reliable and high-performing workforce
- Systems & Reporting
- Use CRM and scheduling tools to manage operations
- Track KPIs such as bookings, conversion rates, and retention
- Generate reports and provide insights to leadership
- Maintain organized and accurate records
- What You Bring
Required Experience:
- 4-7 years of experience in sales, operations, or a hybrid role
- Experience in service-based businesses (home services preferred)
- Proven ability to convert leads and manage customer relationships
- Strong organizational and multitasking skills
- Experience with scheduling, dispatch, or logistics coordination
- Ability to work independently in a remote environment
- Strong written and verbal English communication skills
Core Competencies:
- Results-driven and sales-oriented mindset
- Strong problem-solving and decision-making abilities
- High attention to detail and organization
- Ability to manage multiple priorities in a fast-paced environment
- Proactive and hands-on approach to operationsStrong customer service mindset
- Technical SkillsCRM systems (HubSpot, GoHighLevel, or similar)
- Scheduling/dispatch software (Jobber, Housecall Pro, etc.)Google Workspace / Microsoft Office
- Communication tools (Slack, Zoom)
Nice to Have:
- Experience in residential cleaning or home services industry
- Experience managing remote teams or contractors
- Background in customer support or customer success
- Familiarity with automation tools and workflows
- Experience in high-growth startup environments
- Technical Requirements
- Reliable high-speed internet connection
- Quiet and professional remote work environment
- Ability to work U.S. Eastern Time hours (9 AM – 5 PM EST)
- Work Environment
- Fully remote role
- Fast-paced, high-growth company
- High level of ownership and accountability
- Customer-focused and performance-driven culture
- ScheduleMonday – Friday 9:00 AM – 5:00 PM EST (1-hour unpaid lunch)
- Who This Role is Ideal ForProfessionals who enjoy both sales and operationsStrong communicators who excel in customer interactions
- Highly organized individuals who thrive in fast-paced environments
- Self-starters who take ownership of outcomes
- Individuals looking to grow into leadership roles
- What This Role Is NotNot a purely administrative role — sales and decision-making are key
- Not a low-volume position — high activity and multitasking required
- Not suited for individuals who prefer highly repetitive tasks
Why Join:
- Be part of a fast-growing home services company
- Play a key role in both revenue growth and operations
- Work directly with leadership and impact business outcomes
- Opportunity to grow into senior leadership roles
- Gain hands-on experience across multiple areas of the business
Equal Opportunity
We are committed to building a diverse and inclusive workplace and welcome candidates from all backgrounds to apply.
Also on the board Same function, level within a rung
Level
Senior
Location
Denver, CO
Occupation
Sales Managers
Industry
Other Services to Buildings and Dwellings
Posted
yesterday