Manager, Quality Assurance

Quality Management: Develop, implement, and maintain the Quality Management System (QMS) in accordance with company and customer requirements. Ensure compliance with applicable standards, including SQF, HACCP, and GMP, or other industry-specific quality systems. Lead internal and external audits and coordinate corrective actions. Manage customer complaints, non-conformance investigations, internal defects, and quality improvement activities. Responsible for monitoring process data, validating check frequency per the corporate requirements, and reporting concerns to supervision. Operate several web-based databases for quality data and supplier performance. Establish and monitor quality metrics, KPIs, and reporting systems. Oversee product and process quality assurance activities. Ensure effective control of documentation, specifications, procedures, and work instructions. Lead supplier quality improvement efforts and collaborate with procurement on supplier performance issues. Maintain quality equipment through calibration and external repair. Review all process control records, spoilage collections, and entry of all defective material related data.

Leadership & Team Development: Lead, coach, and develop quality and continuous improvement personnel. Train employees in quality tools, Lean principles, and continuous improvement methodologies. Foster a culture of accountability, customer focus, and operational excellence. Collaborate with production, maintenance, engineering, supply chain, and customer service teams.