General Manager / Sales Manager

Benefits: Supportive and collaborative work environment Holidays Competitive salary Dental insurance Health insurance Paid time off About Us Sir Grout is a premier tile and grout restoration company, committed to excellence in transforming spaces and exceeding customer expectations. As we continue to grow, we are in search of a strategic and experienced General Manager to lead our team. Join Sir Grout and play a pivotal role in shaping the future of tile and grout restoration.

Job Description: As the General Manager at Sir Grout you will be responsible for overseeing all aspects of our operations, driving strategic growth, and ensuring the delivery of high-quality services.

Key Responsibilities: Sales: fearlessly drive sales and achieve sales and profitability targets. Visit customers' homes, assess their project needs, and provide tailored proposals and solutions. Ideally, close the sale on the first visit. Where that is not possible, follow-up consistently to close the sale. Client Relations: Build and maintain strong client relationships, ensuring exceptional customer satisfaction and loyalty. Prepare estimates for customers and explain Sir Grout processes and how we will resolve their issues. Operational Oversight: Oversee day-to-day operations with the owner, ensuring efficiency, adherence to quality standards, and optimal use of resources. Team Management: Lead and mentor a team of Tile and Grout Restoration Technicians and support staff to foster a collaborative and high-performing culture. Financial Management: Manage the company's financial health, including budgeting, forecasting, and cost control measures. Regulatory Compliance: Ensure compliance with industry regulations, safety standards, and company policies. Required sales and customer service experience Preferred team management experience; customer service; industry knowledge, preferably in tile and grout restoration services or a similar construction/flooring/tiling industry.