Chief Operating Officer

Responsibilities: Produceannualoperationforecastingreportandstrategy Overseeandevaluateday-to-dayoperations Identifynewmarketopportunitiestoaccelerategrowth PresentoperationalstrategyrecommendationstotheCEObasedonyourmarketresearch Thecompanymanufacturesfromits Orlando-areafacility, sourcespremiummaterialsglobally, operatesanationaldeliverynetwork, andsellsthroughitsgalleries, anationaltradeshowdivision, andagrowingdealernetwork. Withapproximately200employeesacrossmanufacturing, logistics, customerservice, andcorporateoperations, ourclientisenteringitsnextstageofgrowth. Thecompanyisseekingahighlydriven, hands-onChiefOperatingOfficertoorganizeandstrengthenitsoperations, improvecustomerexperience. Thisisanonsiteleadershippositionbasedin Orlando, Florida. Thesuccessfulcandidatemustbewillingtoworkdirectlyinsidethebusiness, engagewithemployeesateverylevel, andtakeownershipofoperationalexecution. KeyResponsibilitiesLeadday-to-dayoperationsacrosslogistics, delivery, customerservice, support, manufacturingcoordination, warehousing, andcorporatefunctions. Improvethecompany'sdeliveryandfulfillmentoperation, includingscheduling, routing, installationcoordination, customercommunication, andissueresolution. EstablishclearoperationalKPIs, service-levelexpectations, dashboards, andaccountabilitystandardsacrossdepartments. Buildadisciplinedcustomerserviceorganizationwithscheduledclientfollow-ups, escalationprocedures, response-timeexpectations, andmeasurableperformancestandards. Identifyoperationalbottlenecks, servicefailures, inefficiencies, andbreakdownsincommunication, thenimplementpracticalsolutions. Organizesystems, processes, roles, andreportingstructurestocreategreaterconsistencyandaccountabilitythroughoutthecompany. LeadtheselectionandimplementationofCRM, workflow, scheduling, andoperationalmanagementsystems. Establishaneffectiveoperatingcadence, includingleadershipmeetings, performancereviews, departmentalreporting, andfollow-throughoncommitments. PartnercloselywiththeCEO, CFO, anddepartmentleaderstoimproveprofitability, scalability, employeeperformance, andoverallcustomerexperience. Ideal CandidateProvensuccessleadingoperationswithina$50millionto$150millionrevenuecompany. Stronglogistics, delivery, fulfillment, warehousing, installation, orfield-serviceexperience. Experiencemanagingabusinessmodelinvolvingscheduledresidentialorcommercialdeliveries, likefurniture, appliances, HVAC, buildingproducts, orlarge-itemfulfillment. Significantcustomerserviceleadershipexperience, includingKPIdevelopment, escalationmanagement, clientfollow-upprocesses, andteamaccountability. Backgroundinmanufacturing, distribution, consumerproducts, oramulti-locationoperatingenvironment. Demonstratedabilitytoimplementsystems, CRMplatforms, operatingprocedures, andmanagementreporting. Hands-on, entrepreneurialleaderwhoiscomfortablemovingbetweenstrategy, thewarehouse, themanufacturingfloor, customerservice, andfieldoperations. High-energy, demanding, andaccountable, withtheabilitytobringstructuretoafast-movingentrepreneurialorganization. Experienceworkingwithinternationalsuppliersin EuropeorAsiaisbeneficial, particularlyinvolvingtariffs, foreigncurrencies, orglobalsourcing.