Collections Specialist

Collections SpecialistWe are seeking a Collections Specialist to join a growing team in the Lexington area. This role is responsible for managing outstanding customer balances, communicating with clients regarding payment status, resolving account discrepancies, and helping maintain healthy cash flow. The ideal candidate is professional, customer-focused, and comfortable handling sensitive financial conversations. Essential Functions and ResponsibilitiesContact customers regarding outstanding invoices and past-due accountsMonitor aging reports and prioritize collection effortsResearch and resolve billing discrepancies, short payments, and unapplied cashNegotiate payment arrangements when appropriateMaintain detailed records of collection activity and customer communicationsWork closely with customers to resolve account concerns and disputesReconcile customer accounts and payment historiesProcess account adjustments, credits, and write-offs as neededCollaborate with accounting and customer service teams to resolve issues impacting paymentProvide regular updates on collection efforts and account status