Strategic Account Manager (Remote)

One-size-fits-all courses go unfinished, and building good training takes months most L&D teams don't have. We recently launched Vero, an AI-native training platform that finds where each person's skill gaps are and then automatically produces engaging, interactive training to close them. That includes coaching, role-play and practice built around each person's role and their company's own context. L&D and People teams get a clear view of the skills their people are building, without spending months creating content. Our vision is a workplace where every employee gets training made for them, as fast as their work is changing. This is a chance to get in early and help build something that matters. Your ideas will shape our product, how we serve customers, and how the market sees us. You will be the person our customers trust most. You will own their success, bring their voice into every product decision, and represent them, and OneRange, to the broader People and L&D community. If you want to help write the playbook and see your fingerprints all over a fast-growing company, it is. OneRange is an AI-first company: everyone on our team uses AI every day to research, write, analyze, plan and serve customers, with Claude as our standard business tool. Own customer success from day one. Lead onboarding and rollout with each customer's People or L&D team, using best practices to set clear goals and get them to value quickly. Get employees using and loving our platform. Track engagement, spot accounts that are stalling, and step in early with a plan. Be the main point of contact for your accounts. Run regular check-ins and business reviews that show customers the skills and impact they are getting. Be the voice of the customer inside OneRange. Turn customer feedback, requests and issues into clear, prioritized input, test new features with customers, and close the loop when something ships. Be the voice of the customer outside OneRange. Partner with marketing to lead webinars, build and engage our community of People and L&D leaders, and share customer stories that show what modern workplace learning looks like. Grow accounts. Own renewals and find opportunities to expand how customers use OneRange across their organizations. Create the playbooks, health checks and customer resources that let us scale as we grow.3 to 6 years in account management, customer success or implementation at a B2B SaaS company Experience in HR tech, working directly with People Operations and Learning & Development teams as your customers You can translate a customer problem into something an engineer can act on, and explain a technical answer back in plain language Comfortable in front of an audience, whether that is an executive business review, a webinar or a community event You can manage many customers at once without anything falling through the cracks Experience hosting webinars or building a professional community HubSpot experience On-target earnings: $115,000 to $145,000, including variable pay tied to customer adoption, renewals and expansion