Loan Servicing Specialist

Key responsibilities: Answer inbound calls and provide quality service to resolve loan-related issues for members and third parties Perform loan adjustments, including corrections and payoff requests, accurately in internal systems Educate callers on loan processes and regulations while maintaining compliance with federal and credit union guidelinesRequired qualificationsMinimum of one year of customer service or contact center experience High school diploma or equivalent required Preferred experience in banking or financial services Intermediate skills in Microsoft Office (Outlook, Word, Excel) Ability to type a minimum of 35 words per minute preferred