Patient Account Specialist I

Duties and Responsibilities: Receives incoming phone calls/mail from patients and third parties assisting in the resolution of accounts receivable. Properly performs and utilizes Meditech financial modules and any applicable systems required. Reviews reports of outstanding accounts to determine appropriate next actions required to obtain payment for outstanding balances. Aggressively works patient accounts and/or third party bills necessary for collection of outstanding balances. Update patient accounts, as appropriate, to prompt next actions and document all activity. Works intra and inter-departmentally to ensure cost effective utilization. Assists patients in making payment arrangements. Receives and answers inquiries from patients, insurance companies, Medicare or other parties regarding billing. Makes recommendations for the resolution of account balances; i.e., flat rate adjustment, write-off, charity referral, etc. Works cooperatively with other department staff to determine appropriate course of action to assist patients with the resolution of outstanding account balances. Maintains account information pertinent to collection activity on all accounts, admissions and referrals. Reviews all billing for completeness and accuracy. Promotes environmental and patient safety:o Makes provision for a clean, organized environmento Constantly observes for unsafe conditionso Reports safety issues in a timely mannero Has knowledge of general safety, department and service safety, and specific job hazardouso Demonstrates proper body mechanics in all functions Promotes efficient use of departmental supplies and equipment:o Ensures equipment is in good working ordero Reports equipment problems to appropriate personnel promptly