Field Service Engineer Seattle - Nuclear Medicine

Recruiter: Coberon Chronos

Location: Seattle WARemote Working: 100% remote working possible

Salary: On Application

Sector: Medical Devices / MedTech, Service & Support Engineers, Capital Equipment

Job Type: Permanent, Full-time, W2, Remote

Contact: Recruitment Manager

Email: cv@coberonchronos.comApply for this job now

Job Description: Field Service Engineer – Seattle WA

Location: Seattle WA

Territory: Regional (with national/international travel support)

Company Overview: Our client is a global medical technology leader specializing in the development, manufacturing, and service of state-of-the-art Nuclear Medicine imaging systems. They are driving the industry's transformation from analog to digital detection technology, enabling healthcare providers to deliver superior diagnostic services at a lower cost. As pioneers in digital SPECT and SPECT/CT imaging, the company utilizes advanced detector materials and proprietary hardware to provide high-speed, low-dose imaging with best-in-class image quality. Experience, Knowledge, and Skills

Education: B.Sc. in Biomedical Engineering, Electrical Engineering, or equivalent technical education preferred. Medical Imaging Expertise: Minimum of 3 years of experience servicing and installing medical imaging equipment (CT or PET experience required; Nuclear Medicine equipment experience is highly preferred).Technical Proficiency: Significant skills in troubleshooting computers, software installations/upgrades, and complex electromechanical assemblies. Industrial Experience: Proven track record in servicing and troubleshooting sophisticated industrial or medical hardware. Soft Skills: Strong sense of customer service with excellent interpersonal and rapport-building skills. Operational Mindset: Ability to work independently, take personal ownership of the customer experience, and make decisive decisions regarding resource escalation.

Travel: Willingness to travel to support other locations within the U.S. and occasionally abroad.

Position Responsibilities: Technical Support: Provide expert on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications. Lifecycle Maintenance: Execute new system installations, complex field upgrades, and scheduled preventive maintenance across the digital imaging product portfolio. Customer Advocacy: Act as the primary point of contact for customer concerns, ensuring timely problem resolution and maintaining direct follow-up until issues are fully resolved. Product Improvement: Provide critical feedback to the Director of Service and Engineering teams to enhance product reliability, operability, and global serviceability. New Product Introduction: Support the launch of new technologies and "first-of-kind" installations in the field. Cross-functional Collaboration: Work alongside Sales and Applications teams to resolve satisfaction issues and implement solutions that drive regional revenue. Operational Reporting: Provide regular status reports to internal and external support teams and maintain accurate service documentation. Process Optimization: Improve service productivity by identifying deficiencies and recommending enhancements for tools, training, and workflows.