System Administrator 2

Job Description: Job DescriptionJob Description Tensley Consulting is seeking a System Administrator II to support the implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. (24/7 Helpdesk). Education/Experience Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree. Three (3) years of experience supporting IT Service Management (ITSM) processes, including:- Incident Management- Event Management- Problem Management- Service Request Management Certifications Sec+ Salary: $128,000-$138,000. This represents the typical salary range for this position, but is not guaranteed. Salary is based on experience, location and contractual requirements which could fall outside of the range listed., Required Skills Experience supporting the implementation, troubleshooting, and maintenance of IT systemsExperience managing the daily configuration and operation of IT system infrastructure Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, and resolution Experience assisting users with accessing and utilizing IT systemsExperience supporting day-to-day operations, monitoring, and problem resolution across client/server, storage, network, and mobile device environmentsExperience troubleshooting IT systems and infrastructure issues Experience configuring and managing Windows and UNIX operating systemsExperience installing, maintaining, and updating operating system software Experience maintaining system integrity and configuring network components Experience optimizing system operations and resource utilization Experience performing system capacity analysis and planning Experience supporting hardware troubleshooting and dispatch system operations Experience providing technical analysis and status updates for escalated issues to management and stakeholders, Desired Skills Experience supporting Department of Defense (DoD) or Intelligence Community (IC) environmentsExperience supporting enterprise IT infrastructure and mission systemsExperience working with client/server, storage, and network systems Strong troubleshooting and analytical problem-solving skills Ability to collaborate effectively with technical teams and end users, About Tensley Consulting, Inc. About Tensley Tensley Consulting is a Service-Disabled Veteran-Owned Small Business focused on mission engineering in support of the United States Intelligence Community and the Department of Defense. Our team consists of System Engineers, Software Engineers, Test Engineers, and Signals Analysts performing work throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS). Equal Opportunity, Diversity Inclusion We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.